Don’t ice a rock….

By on Monday, May 13, 2013 in Business

We all face difficult situations in life, whether it be a single event or our entire job for the last six months. And that’s ok. If everything was peachy and perfect all the time we’d never learn or evolve a coping mechanism. But sometimes people try to solve the wrong problem. When you’re happy, you [...]

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It’s about love…

By on Thursday, May 9, 2013 in Social Media

As a community manager, what we do is about changing how people feel. And we’re not going to go into more details on that now. What we are going to look at, is me deciding to change how people feel. But specific people. Don’t get me wrong I love my community dearly ( we launched [...]

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How often do you need to know?

By on Sunday, October 23, 2011 in Business, Social Media

In the vein of reinterpretation of a simple phrase from “The customer is always right“, I’ve got two different ways I look at “How often do you need to know?” and you need to know them both right now. How often do you need to know? The amount of time it takes for a given [...]

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The customer is always right

By on Sunday, October 9, 2011 in Social Media

The most often quoted and the most incorrect statement in customer service. And it turns out years later it’s the most accurate. For years we’ve thrown this statement at one another, refused and denied it. Yelled it from the rooftops and raged at every manager, CEO and executive who used it as a battlecry to [...]

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See us on Facebook

By on Sunday, October 9, 2011 in Updates

Lots of businesses advertise their facebook presence. A lot also fail to share the URL. “See us on Facebook for special offers!”. For a large brand this will work perfectly, but if you share a name internationally, or you’re a more local business you could be asking people to search for “Joe’s Plumbing” and instead [...]

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Privacy and your Customers

By on Wednesday, May 14, 2008 in Web Development

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Mysql and Inner joins – Simple Guide

By on Tuesday, March 25, 2008 in Code and Backend

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Free as in beer?

By on Tuesday, March 25, 2008 in Tutorials, Updates

Free as in beer, free as in speech? What the hell? People use these terms for software to make things clear for you. Free as in beer means the software costs nothing. No money to acquire it, but it could be secret code they never share. Free as in speech means you have unlimited access [...]

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Redirect www/ or not

By on Monday, March 24, 2008 in Updates

Edit your .htaccess file in your site’s root directory to automatically redirect all non www traffic to the www version. This makes sure that your site accepts all incoming links exactly the same way and makes sure Google doesn’t penalise you for having two identical sites. Ie http://e-timpa.com is not identical to http://www.e-timpa.com Google for [...]

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