The most often quoted and the most incorrect statement in customer service. And it turns out years later it’s the most accurate. For years we’ve thrown this statement at one another, refused and denied it. Yelled it from the rooftops and raged at every manager, CEO and executive who used it as a battlecry to […]
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I'm a Community Manager, former data analyst, photographer, web developer and all round good guy. I like Star Trek, bacon on sandwiches and doing things to make people smile.